IndustriesRetail & Consumer Goods

Retail & Consumer Goods

Unified commerce and customer experience

Create seamless omnichannel experiences, personalized engagement, and efficient supply chains.

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35%

Customer Retention

25%

Revenue Increase

40%

Inventory Efficiency

50%

Faster Fulfillment

Industry Overview

Retail is being reshaped by changing consumer expectations and digital disruption. Customers expect personalized experiences across channels, instant fulfillment, and seamless returns. We help retailers create unified commerce experiences, optimize operations, and build lasting customer relationships through data-driven personalization.

Industry Trends

Unified Commerce

Single platform for all channels and touchpoints

Social Commerce

Shopping directly through social platforms

Sustainable Retail

Eco-conscious products and packaging

Experiential Retail

Stores as experience centers, not just transactions

Key Challenges

Channel Fragmentation

Disconnected experiences across physical and digital

Customer Expectations

Consumers expect Amazon-like convenience everywhere

Inventory Challenges

Balancing stock levels across channels

Margin Pressure

Competition driving down prices and margins

Last-Mile Complexity

Meeting delivery expectations profitably

Data Silos

Fragmented customer data limits personalization

Our Solutions

Comprehensive solutions for retail & consumer goods

Unified Commerce

Seamless shopping across all channels

POS modernizationeCommerceMobile commerceSocial commerce

Customer 360

Complete view of the customer

CDPCustomer analyticsSegmentationJourney orchestration

Personalization

AI-driven personalized experiences

Product recommendationsDynamic pricingPersonalized contentNext-best-action

Inventory Optimization

Right inventory, right place, right time

Demand forecastingReplenishment optimizationDistributed order managementStore fulfillment

Store Operations

Modern store experience

Mobile POSClientelingWorkforce managementIn-store analytics

Loyalty & Engagement

Building lasting customer relationships

Loyalty programsCustomer engagementReferral programsCustomer feedback

Use Cases

Real-world applications of our solutions

Customer 360 Platform

Unified customer data for personalization

Results

35% improvement in customer retention

AI-Powered Personalization

Real-time recommendations across channels

Results

25% increase in average order value

Inventory Optimization

ML-based demand forecasting and allocation

Results

40% reduction in stockouts

Technologies & Platforms

Industry-leading tools we work with

Salesforce CommerceAdobe CommerceSAP CommerceShopify PlusSegmentBrazeDynamic YieldAWSGCPSnowflake

Featured Success Story

Customer 360 Implementation

Leading Retail Enterprise

35% customer retention, 25% revenue increase, unified customer view

Read Full Case Study

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