Integrated Hospital Management System
Digital transformation of multi-specialty hospital operations
Key Results
Client Overview
A premier multi-specialty hospital network delivering tertiary care:
- 8 hospitals with 3,000+ beds
- 25+ specialties and super-specialties
- 500,000+ patient visits annually
- $800M+ annual revenue
- JCI accredited facilities
Challenges Addressed
Disconnected Systems
EMR, billing, pharmacy, lab, and radiology running on separate systems with no unified patient view.
Long Patient Wait Times
Average 45-minute wait for consultations and 2-hour wait for diagnostic results affecting patient satisfaction.
Revenue Leakage
Charge capture gaps, coding errors, and claim denials causing 15% revenue leakage.
Manual Clinical Workflows
Physicians spending 40% of time on documentation instead of patient care.
Resource Inefficiency
Poor OR utilization, bed management, and staff scheduling leading to operational inefficiencies.
Limited Analytics
No real-time visibility into clinical outcomes, operational metrics, or financial performance.
Project Timeline
| Phase | Duration | Activities | Deliverables |
|---|---|---|---|
| Assessment & Planning | 5 Weeks |
| Digital Health Blueprint |
| Core HMS Development | 14 Weeks |
| Core HMS Platform |
| Clinical Modules | 12 Weeks |
| Clinical Suite |
| Ancillary Integration | 8 Weeks |
| Integrated Ancillaries |
| Go-Live & Optimization | 5 Weeks |
| Production Deployment |
Solutions Delivered
Unified Patient Platform
Single patient record across all touchpoints with real-time updates from registration through discharge and follow-up.
AI Clinical Decision Support
Evidence-based recommendations for diagnosis, treatment protocols, drug interactions, and care pathways.
Smart Resource Management
AI-powered scheduling for ORs, beds, staff, and equipment optimizing utilization and reducing wait times.
Revenue Cycle Automation
End-to-end RCM from charge capture to collections with AI coding assistance and denial management.
Project Team Composition
Total team size: 31 professionals
Results Achieved
35% Reduced Wait Times
Improved patient throughput
25% Better Outcomes
Clinical decision support impact
30% Revenue Improvement
Reduced leakage and denials
50+ NPS Improvement
Patient satisfaction surge
40% OR Utilization Gain
Optimized surgical scheduling
95% Charge Capture
Near-complete revenue capture
Client Testimonial
"Viprata delivered a transformational HMS that has improved every aspect of our operations. Our physicians love the intuitive interface, patients appreciate the shorter wait times, and our CFO is thrilled with the revenue improvements."
Chief Medical Information Officer
Premier Hospital Network
Viprata Software Services
www.viprata.com • [email protected] • +1 (916)-412-2232
For more information about this case study or to discuss your transformation journey, please contact us.
Integrated Hospital Management System
Digital transformation of multi-specialty hospital operations
The Client
A premier multi-specialty hospital network delivering tertiary care:
- 8 hospitals with 3,000+ beds
- 25+ specialties and super-specialties
- 500,000+ patient visits annually
- $800M+ annual revenue
- JCI accredited facilities
The Challenges
Disconnected Systems
EMR, billing, pharmacy, lab, and radiology running on separate systems with no unified patient view.
Long Patient Wait Times
Average 45-minute wait for consultations and 2-hour wait for diagnostic results affecting patient satisfaction.
Revenue Leakage
Charge capture gaps, coding errors, and claim denials causing 15% revenue leakage.
Manual Clinical Workflows
Physicians spending 40% of time on documentation instead of patient care.
Resource Inefficiency
Poor OR utilization, bed management, and staff scheduling leading to operational inefficiencies.
Limited Analytics
No real-time visibility into clinical outcomes, operational metrics, or financial performance.
Project Timeline
Assessment & Planning
Activities
- Clinical workflow mapping
- IT infrastructure audit
- Stakeholder alignment
- Solution design
Deliverables
Digital Health Blueprint
Core HMS Development
Activities
- Patient registration module
- Appointment scheduling
- EMR foundation
- Billing integration
Deliverables
Core HMS Platform
Clinical Modules
Activities
- OPD and IPD management
- OR scheduling
- Nursing workflows
- CPOE implementation
Deliverables
Clinical Suite
Ancillary Integration
Activities
- Lab information system
- Radiology PACS
- Pharmacy management
- Blood bank integration
Deliverables
Integrated Ancillaries
Go-Live & Optimization
Activities
- Phased department rollout
- Clinical staff training
- Performance optimization
- Support transition
Deliverables
Production Deployment
Our Solution
Unified Patient Platform
Single patient record across all touchpoints with real-time updates from registration through discharge and follow-up.
AI Clinical Decision Support
Evidence-based recommendations for diagnosis, treatment protocols, drug interactions, and care pathways.
Smart Resource Management
AI-powered scheduling for ORs, beds, staff, and equipment optimizing utilization and reducing wait times.
Revenue Cycle Automation
End-to-end RCM from charge capture to collections with AI coding assistance and denial management.
Project Team
The Results
35% Reduced Wait Times
Improved patient throughput
25% Better Outcomes
Clinical decision support impact
30% Revenue Improvement
Reduced leakage and denials
50+ NPS Improvement
Patient satisfaction surge
40% OR Utilization Gain
Optimized surgical scheduling
95% Charge Capture
Near-complete revenue capture
Viprata delivered a transformational HMS that has improved every aspect of our operations. Our physicians love the intuitive interface, patients appreciate the shorter wait times, and our CFO is thrilled with the revenue improvements.
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