Enterprise E-Commerce Platform Modernization
Scaling to handle 10x traffic with 99.9% uptime
Key Results
Client Overview
A major retail chain expanding digital commerce capabilities:
- $3B+ annual e-commerce revenue
- 15M+ monthly active users
- 500,000+ SKUs across categories
- Mobile app with 10M+ downloads
- Operations in 5 countries
Challenges Addressed
Platform Scalability
Legacy platform crashing during flash sales and holiday peaks, losing millions in revenue.
Slow Performance
Page load times exceeding 5 seconds causing high bounce rates and cart abandonment.
Poor Mobile Experience
Mobile conversion rates 50% lower than desktop due to outdated mobile app.
Disconnected Inventory
Online and store inventory not synchronized, causing overselling and customer disappointment.
Limited Personalization
Generic product recommendations not leveraging customer behavior and preferences.
High Infrastructure Costs
Over-provisioned on-premise infrastructure to handle peak loads.
Project Timeline
| Phase | Duration | Activities | Deliverables |
|---|---|---|---|
| Architecture & Planning | 4 Weeks |
| Technical Blueprint |
| Platform Foundation | 10 Weeks |
| Cloud Platform Foundation |
| Core Commerce Services | 12 Weeks |
| Commerce Microservices |
| Experience Layer | 8 Weeks |
| Modern Frontend |
| AI & Personalization | 6 Weeks |
| AI Commerce Suite |
Solutions Delivered
Cloud-Native Microservices
Containerized microservices architecture on Kubernetes with auto-scaling, service mesh, and fault tolerance for unlimited scalability.
Headless Commerce Frontend
React-based headless frontend with edge caching, lazy loading, and optimized images for sub-200ms page loads.
Real-time Inventory System
Event-driven inventory management synchronizing online, mobile, and 500+ store locations in real-time.
AI Personalization Engine
Machine learning recommendations, personalized search results, and dynamic pricing based on user behavior and context.
Project Team Composition
Total team size: 27 professionals
Results Achieved
10x Traffic Capacity
Handles any peak load
200ms Page Loads
Lightning-fast experience
99.9% Uptime
Always-on availability
45% Revenue Increase
Better conversion and AOV
35% Higher Conversion
Improved user experience
60% Mobile Growth
App revenue surge
Client Testimonial
"The platform modernization has been transformational. We went from dreading flash sales to confidently running them. The performance improvements and personalization have directly impacted our revenue and customer satisfaction."
Chief Digital Officer
Major Retail Chain
Viprata Software Services
www.viprata.com • [email protected] • +1 (916)-412-2232
For more information about this case study or to discuss your transformation journey, please contact us.
Enterprise E-Commerce Platform Modernization
Scaling to handle 10x traffic with 99.9% uptime
The Client
A major retail chain expanding digital commerce capabilities:
- $3B+ annual e-commerce revenue
- 15M+ monthly active users
- 500,000+ SKUs across categories
- Mobile app with 10M+ downloads
- Operations in 5 countries
The Challenges
Platform Scalability
Legacy platform crashing during flash sales and holiday peaks, losing millions in revenue.
Slow Performance
Page load times exceeding 5 seconds causing high bounce rates and cart abandonment.
Poor Mobile Experience
Mobile conversion rates 50% lower than desktop due to outdated mobile app.
Disconnected Inventory
Online and store inventory not synchronized, causing overselling and customer disappointment.
Limited Personalization
Generic product recommendations not leveraging customer behavior and preferences.
High Infrastructure Costs
Over-provisioned on-premise infrastructure to handle peak loads.
Project Timeline
Architecture & Planning
Activities
- Current state assessment
- Microservices architecture design
- Cloud strategy
- Migration roadmap
Deliverables
Technical Blueprint
Platform Foundation
Activities
- Kubernetes setup
- API gateway implementation
- Service mesh configuration
- CI/CD pipelines
Deliverables
Cloud Platform Foundation
Core Commerce Services
Activities
- Catalog microservices
- Cart and checkout
- Order management
- Inventory service
Deliverables
Commerce Microservices
Experience Layer
Activities
- Headless frontend
- Mobile app rebuild
- PWA implementation
- Performance optimization
Deliverables
Modern Frontend
AI & Personalization
Activities
- Recommendation engine
- Search optimization
- Dynamic pricing
- A/B testing platform
Deliverables
AI Commerce Suite
Our Solution
Cloud-Native Microservices
Containerized microservices architecture on Kubernetes with auto-scaling, service mesh, and fault tolerance for unlimited scalability.
Headless Commerce Frontend
React-based headless frontend with edge caching, lazy loading, and optimized images for sub-200ms page loads.
Real-time Inventory System
Event-driven inventory management synchronizing online, mobile, and 500+ store locations in real-time.
AI Personalization Engine
Machine learning recommendations, personalized search results, and dynamic pricing based on user behavior and context.
Project Team
The Results
10x Traffic Capacity
Handles any peak load
200ms Page Loads
Lightning-fast experience
99.9% Uptime
Always-on availability
45% Revenue Increase
Better conversion and AOV
35% Higher Conversion
Improved user experience
60% Mobile Growth
App revenue surge
The platform modernization has been transformational. We went from dreading flash sales to confidently running them. The performance improvements and personalization have directly impacted our revenue and customer satisfaction.
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Let's discuss how we can deliver similar results for your organization.